Advice

The Well offers free information and advice each weekday.  There are no appointments – so just drop in!

Opening Hours for Free Drop-Ins:

Monday: 9:30 – 12;30; 1:00 – 4:00 and 7:00 – 8:30

Wednesday & Thursday: 9.30 – 12:30; 1:00 – 4.00

Tuesday & Friday: 9.30 – 12.30

We offer first level support in:

Benefits

Form Filling

Utilities

Tax Credits

Personal Problems

Basic Computer Skills

Job Searches

Women Only Craft Group

In association with Govanhill Free Church we also run separate men and women’s English classes and “Bubbles” – a female and child toddler group.

The Well‘s service is confidential, and we seek to help people in a respectful manner, and treat them in the way that we ourselves would like to be treated.

The Well receives referrals from Job Centre Plus, Social Work, Health Visitors, Teachers, other third sector organisations and individuals.

The Well works in partnership with other agencies, including:

Southside Housing Association – Welfare Rights

Govanhill Law Centre

Both of whom have weekly surgeries in The Well.  We also work closely with Strathclyde Police, and are a referral centre for

Glasgow SE Foodbank.

We also offer training to other agencies on cross-cultural issues.

Why are free drop-in sessions the cornerstone of what we do at The Well?

We recognise that when someone doesn’t speak, or perhaps read & write English, ordinary tasks can appear insurmountable.  Imagine receiving important mail, and not being able to read it – what do you do? For many of our service users even junk mail has caused sleepless nights.  For others who can read English, but speaking on the phone is very daunting. That’s where The Well comes in!  Volunteers will phone the appropriate agency on behalf of the service user – and once permissions is obtained, will sort out the problem, it may be they are behind with their council tax, and need to sort out a payment plan, or they have started working and want to claim Tax Credits. Perhaps a utility company has promised a service, but this has not yet been provided, or maybe they need to appeal a decision on their benefits.  (Often our volunteers will say that they hate doing admin for themselves, but are happy to do it for someone else!)

We are helping an increasing number of people do job searches on line, as is now a part of their contract to be able to claim JSA.  For people who don’t have any English this is a massive challenge! Several have no computer skills at all, and combined with their lack of English means they are regularly sanctioned their income, as apparently they are not doing enough for work.

People will come to discuss very personal circumstances, sometimes they do not know where to turn to, and they find a listening ear in The Well.  We have helped and supported women who have had to leave abusive relationships – what a thrill it has been to see their confidence grow as they eventually become independent. We have supported men who have suffered at the hands of extended families.

 

 

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A friendly, drop-in service for the Multi-Cultural communities of SE Glasgow.

The Well Multi-Cultural Resource Centre is a Company Limited by Guarantee, registered in Scotland (SC398700). Registered Office is 42-44 Albert Road, Glasgow G42 8DN. Registered as a Scottish Charity Number: SC042300