Join Our Team: Head of Women and Family Support At The Well, we know that true community resilience is built on connection. Our Head of Women and Family Support (HWF)…
The Zero-Tolerance System Technology has undeniably made many parts of our lives easier. It speeds up communication, streamlines applications, and cuts down on paperwork and sometimes saves money. But as…
The Glitch Universal Credit is now the digital ‘catch-all’ benefit for millions. While the transition to a digital-only system was sold as a way to streamline support, we frequently see…
Beyond the Screen: Part 3 In our previous posts in this series, we explored how the push for digital efficiency often leaves behind those without the right devices or the…
We believe in being open about how we work so that our community and partners can see the impact of their support. Our annual accounts offer a look at the…
How Digital "Efficiency" is Leaving People Behind At the advice centre, we are increasingly walking alongside service users trying to help them overcome a digital barrier. In this post, we…
People often think the Advice Centre is only for the "heavy" stuff, the struggles, the paperwork, and the difficult hurdles. And while we are always here for those moments, lately…
The Power of Persistence People come to The Well when they don't know where else to turn, often carrying the weight of complex, life-altering problems. In 2024, a client came…
Beyond the Screen: The Human Cost of Digital Barriers Just before Christmas we spent time with someone who was trying to do two things most of us take for granted:…
The Enduring Tradition of the Chrismon Tree This week, some of the ladies at Chai & Chat decorated our Christmas Tree in reception, ushering in the festive season! This beautiful…