Help Us Help You!

Help Us Help You!

At The Well, we understand that when you come to us for advice, you are often dealing with urgent and stressful issues. The last thing we want is for you to feel anxious or forgotten while waiting. That’s why we’re trying something new at the Advice Centre to make your wait a little clearer!

What Our New Sign Means

There is a new sign displayed in our waiting area. This sign will tell you exactly how many people we aim to see during that session.

This number will change each day. It depends on the number of advisors we have available. We always aim to help as many people as possible, but we must balance that with giving everyone the high-quality, dedicated time they deserve.

How Will This Help Me?

To help us see as many people as possible, we try to keep a time limit on our one-to-one advice sessions: 45 minutes. We use this time to give you our full attention and assist you with the issue you are facing.

We know that life is complicated and real change takes time. That’s why we spend an average of over 2.7 hours of advice per client across multiple visits. We’re committed to the long-term support you need!

Sometimes the waiting room moves quickly, especially if we can resolve a quick issue for someone. But most of the time, each person will need their full 45 minutes of dedicated time.

Thank You For Your Patience

Thank you for your cooperation and patience while you wait. By doing this you are helping us give everyone who comes for advice, including you, the time and attention they need.

We’re here to help! 🙂