More than just a queue

You might have seen the full waiting room or the queue stretching outside The Well. Perhaps you’ve wondered about the wait. Behind each person patiently standing outside or sitting in the waiting room, lies a story of hope, a journey towards empowerment, and a life on the cusp of positive change.

Since March 20th, our team has been working tirelessly, driven by the ever-increasing need for our services within the community. The numbers speak volumes about the challenges people are facing and the support sought:

• We’ve worked on over 297 individual cases, each representing a unique set of circumstances where guidance and support are crucial. For someone needing to fill in a form, our help in completing it accurately can be a significant weight off their shoulders.
• Our dedicated team has poured over 340 hours into listening to individual experiences, offering tailored advice, and helping people to navigate their situations.
• We’ve completed over 550 vital pieces of work, ranging from filling out critical applications to advocating for individuals’ rights and access to essential resources.

These figures aren’t just statistics; they represent real people finding a lifeline, families gaining stability, and individuals feeling heard and understood. The queue, the waiting room are testaments to the vital role The Well plays in our community, a place where people turn when they need support the most. Each interaction, whether big or small, contributes to a network of support that strengthens our community.

We know it’s not easy to queue or wait. Your patience and understanding as you wait for our services are deeply appreciated. Every minute you wait allows us to dedicate the necessary time and attention to those we are currently assisting, ensuring that each individual receives the comprehensive support they deserve. And ensures the same can happen for you.

Thank you for standing with us, both literally in the queue and figuratively in your understanding of the vital work we do. Together, we are making a real difference, one life at a time.