Our Impact

At The Well, we believe that a community’s strength is found in its relationships. In 2025, we continued to serve our community providing a safe space for advice and connection. These reports highlight the stories and statistics behind our work over the past year.

 2025 Year Review (The Big Picture)

Click here to see our  the 2025 Year Review Report (PDF) 2025 Year Review Report

Summary: Our Advice Centre managed high-volume intervention and long-term casework, ensuring that no one in our community has to face a challenge alone.

Key Highlights:

  • 1,428 individuals supported throughout the year across all programmes.

  • 11,085 total actions completed by our dedicated team.

  • 3,543 hours of recorded advice provided.

  • 97% of clients felt they made significant progress on their issues.

 Holistic Community Impact (Our Social Heart)

Click here to read our  2025 Holistic Community Impact Report (PDF) 2025 Holistic Community Impact

Summary: Beyond our advice services, our community groups, including ESOL, Chai & Chat, Bubbles, and the Men’s Group, serve as essential “gateways of trust.” These groups foster resilience and help the most people find their voice.

Key Highlights:

  • ESOL for Women: Supported 50+ women in gaining English skills for daily life.

  • Chai and Chat: A social network for over 20 women.

  • Bubbles Toddler Group: A safe space for 15 women and 20 children to bond.

  • The Men’s Group: Connection for 17 men in the community.