Tuesdays and Fridays are changing

Can I make an appointment?

“Can I make an appointment?” is a common request,  and soon the answer will be yes!

Starting Friday 22 March 2024, we will be trialling an appointment based service during our Tuesday and Friday morning advice sessions. This means that there will be very limited drop in consultations on these days.

Mondays, Wednesdays and Thursdays will remain a drop in service, i.e advice consultations will operate on a first come, first served basis.

How will it work?
➡Schedule an appointment time at our reception desk (No appointments given over social media).

➡Come to the advice centre at your scheduled time.

➡Advice consultations will start at the pre-arranged time. If you are late, we can’t guarantee you will be seen.

➡  Appointments will be Tuesday and Friday mornings only.

This is a big change for everyone – service users, staff and volunteers. It will take a bit of getting used it and we may need to make some changes along the way. We appreciate your flexibility and thank you for your patience while we work on something that benefits everyone.

If you have any questions or suggestions please let us know! We’d also appreciate your feedback as we trial this new way of working.