More Than Just a Quick Fix: How We’re Supporting You
The Misconception
Last week someone said to us, “Sorry for wasting your time” because their issue wasn’t fully resolved in one advice session. We want to be clear, reaching out for advice is a crucial first step, and you’re time with us is always valuable. Our recent figures illustrate this.Â
Â
The Numbers Don’t Lie
Sometimes things are easy, others can be more complicated. Our stats show that even with fewer cases compared to last year, we’re having MORE consultations and seeing MORE visits to the Advice Centre in 2025. 
(click image to enlarge)
(click image to enlarge)At an advice session we’re here to help you navigate your issue, providing information, making calls, and outlining those next steps. Our statistics tell us that you’re coming to us for support and guidance, even if the path to a solution requires further steps.  This demonstrates that advice is not a waste of time. It’s about providing the necessary support and guidance, even if it takes more than one session to do so.Â
We’re Here for You
So, please, never feel like you’re wasting our time. Your questions and concerns matter. We’re here to help.
Â
English (UK) 
اردو